Frequently Asked Questions
PRODUCTS & INGREDIENTS
What makes your peanut butter different?
Our peanut butter is made with 100% natural roasted peanuts with absolutely no added sugar, preservatives, or hydrogenated oils. We keep it simple and clean - just the way nature intended! Each jar delivers 86% protein per serving and is freshly made in small batches to ensure premium quality.
Is your peanut butter suitable for vegans?
Yes! All our peanut butter varieties are 100% vegan, gluten-free, and plant-based. They're perfect for anyone following a vegan or vegetarian lifestyle.
Do your products contain allergens?
Our peanut butter products contain peanuts and may contain traces of tree nuts. They are manufactured in a facility that processes nuts. If you have severe allergies, please consult your healthcare provider before consuming.
What is the shelf life of your products?
Our peanut butter has a shelf life of 12 months from the date of manufacture when stored properly. We recommend storing in a cool, dry place and refrigerating after opening for best freshness.
Do you use any artificial ingredients or preservatives?
Absolutely not! We're committed to clean eating. Our products contain no artificial flavors, colors, preservatives, or hydrogenated oils. What you see on the label is exactly what's in the jar.
SHIPPING & DELIVERY
What are your shipping charges?
We offer free shipping on all orders above ₹1000. For orders below ₹1000, a nominal shipping fee of ₹50 applies. Plus, enjoy 10% off automatically on all orders above ₹1000!
How long does delivery take?
We typically dispatch orders within 1-2 business days. Delivery usually takes 3-7 business days depending on your location. Metro cities receive orders faster, while remote areas may take a bit longer.
Do you ship pan-India?
Yes! We ship to all serviceable pin codes across India. Simply enter your pin code at checkout to confirm delivery availability.
Can I track my order?
Absolutely! Once your order is dispatched, you'll receive a tracking link via email and SMS. You can track your package in real-time until it reaches your doorstep.
ORDERS & PAYMENT
What payment methods do you accept?
We accept all major payment methods including credit cards, debit cards, UPI, net banking, and digital wallets. All transactions are 100% secure and encrypted.
Can I modify or cancel my order?
You can modify or cancel your order within 2 hours of placing it. Please contact us immediately at support@thecleansnack.co or call us. Once the order is dispatched, modifications are not possible.
Do you offer bulk or wholesale orders?
Yes! For bulk orders or wholesale inquiries, please reach out to us at support@thecleansnack.co with your requirements, and our team will get back to you with special pricing.
RETURNS & REFUNDS
What is your return policy?
We want you to be 100% satisfied! If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund immediately.
How do I request a return or refund?
Contact our support team at support@thecleansnack.co with your order number and reason for return. Include photos if the product is damaged. Our team will process your request within 24-48 hours.
How long does it take to receive a refund?
Once your return is approved, refunds are processed within 5-7 business days. The amount will be credited back to your original payment method.
ABOUT THE CLEAN SNACK CO
Who are you?
We're The Clean Snack Co - passionate about making wholesome, nutritious snacks accessible to everyone. We believe that healthy eating shouldn't mean compromising on taste. Our mission is to fuel your fitness journey and daily nutrition with products that are as delicious as they are nutritious.
Where are your products made?
All our products are proudly made in India in certified facilities that follow strict quality and hygiene standards. We work with trusted partners who share our commitment to quality.
Are your products FSSAI approved?
Yes! All our products are FSSAI approved and manufactured in certified facilities. Your health and safety are our top priorities.
How can I contact customer support?
We're here to help! Reach us at:
Email: support@thecleansnack.co
Response time: Within 24 hours
Do you have a physical store?
Currently, we operate exclusively online to bring you the best prices and freshest products directly from our facility to your door. Follow us on Instagram @thecleansnackco for updates on any pop-up stores or events!